“Insights to Meeting Customer Expectations” - Women in Business Discussion Group Tuesday 28 July 2015 | 5.45pm – 8pm | CPA Centre Level 3, 111 Harrington St

At our July discussion, Tony Ward, Managing Director and Ashley Gross  APAC Customer Success Manager at Survey Monkey will present the results of the Women in Business Survey, and provide “Insights to Meeting Customer Expectations”

They will also cover key aspects of communications including:

•             Implicit vs Explicit information (“the what” vs. “the why”)

•             Understanding what question(s) you are trying to answer

•             How to ask a question.  The difference between well and poorly worded questions

•             Asking the right people

•             Using the right platform to help you to make better decisions

•             Interpreting the results

Come to this insightful communications presentation to hear what separates great communication from good communication, hear the membership's feedback and participate in a group discussion. 

Ashley Gross is the APAC Customer Success Manager for SurveyMonkey based in Sydney. Originally from the United States, after graduating with a degree in Economics, Ashley spent the majority of the start of her career as a marketing manager for startups and small businesses in the technology industry. After getting her hands on a tool that essentially changed her life, Ashley made the switch to help others similar to her as a Customer Success Manager, working most recently for Microsoft as a CSM for Yammer and O365. She has a passion for how technology can help change the way we do business and how data should be a major part of our decision-making process.

Tony Ward is a technology executive with 20 years of experience, including MD, COO and CMO of mid to large size organisations in diverse areas such as marketing, sales leadership, product marketing, business operations, strategy and start-ups.  Tony is currently the Managing Director of SurveyMonkey, which is the world's leading provider of web-based survey solutions. They enable individuals and organisations both large and small to make better decisions, faster in a cost effective manner.  Prior to SurveyMonkey, Tony ran the 3rd largest business in the world for LinkedIn as the Director of Talent Solutions in ANZ. He was a founder of a cloud start up, COO and CMO for Microsoft Australia with full P&L responsibility of a $1 Billion+ business. Tony’s primary focus is on building great teams and helping to grow businesses.

 To attend, please RSVP to Reis at cpawibfb@gmail.com or via Facebook by 5pm Friday 24 July 2015